Mandala Tickets
  reservations@mandalaticket.com   +52 (998) 8833333
Exchange Rate $1 USD = 18.50 MXN

General Terms and Conditions

The terms "MANDALATICKETS", "MANDALATICKETS.COM", "we" and "our" refer to Mi Perfecta Diversion SA de CV, Mexican company with Federal Taxpayers Registry PDI160628186 and located at Blvd. Kukulcan Km 9.5 Lt 4, Hotel Zone, Cancun, 77500. The term "You" refers to the user of the services offered by MANDALATICKETS.COM through the website www.mandalatickets.com and / or through any other marketing channel currently used or used in the future MANDALATICKETS.COM to offer Services (the "Platform / s").

MANDALATICKETS.COM is an agency which sales tickets for discotheques/ Consumption Venues, whose technological platform allows that through various entertainment service providers (Provider /Consumption Venue(s)), we offer and commercialize their services to users / customers / cardholders / guests; who in turn can make inquiries about events and services, compare and reserve them in real time according to their needs and preferences.

These ‘Terms & Conditions’ may vary from time to time, adding new clauses or modify the existing ones. Please make sure you review them regularly.

The access and use of the website MandalaTickets.com implies your full acceptance and undertaking to abide entirely by the Terms and Conditions.

MANDALATICKETS.COM is not the final provider of the services and just acts on behalf of the Consumption Venues, so it is not obliged - directly or indirectly - to the execution of the Service. When you, the client, hires the services offered through MANDALATICKETS.COM, you are entering into a contract directly with the Consumption Venue that offer their services through our platform. MANDALATICKETS.COM acts as an intermediary between you and the Consumption Venue.

 

When contracting any service through MandalaTickets.com MANDALATICKETS.COM, the client guarantees and declares under protest to tell the truth that:

I)                   Is of legal age;

II)                 You -the Client-, expressly accept these Terms and Conditions, which you have fully understood and expressly consent to use electronic means;

III)                 Has full capacity to enter into contracts;

IV)               Only use the platform and site to contract services for you.

Before hiring or reserving any service or Consumption Venue, please review directly the particular conditions of the Consumption Venue, MANDALATICKETS.COM is not responsible or has interference in the particular conditions established by each Consumption Venue for the provision of its services.


I.                   Access to the consumer centers offered at MandalaTickets.com

Valid identification is needed by all guests visiting any of the Consumption Venues offered through MANDALATICKETS.COM; it is essential to be of legal age and have official identification to prove it.

Under 18 year olds are welcomed only inside ‘Mandala Beach Club’ during its day time events, when accompanied by an adult.

MANDALATICKETS.COM and each Consumption Venue, reserve the right to request ticket holders to provide appropriate ID for proof of age purposes.

The management of each Consumption Venue offered through MANDALATICKETS.COM, reserves the right to refuse admission to and/or reject any person appearing to be intoxicated, under the influence of drugs, or otherwise behaving dangerously or inappropriately. No refunds will be given under these circumstances by MANDALATICKETS.COM or the Consumption Venue.

To ensure safety of the clients, each Consumption Venue offered through MANDALATICKETS.COM reserve the right to conduct security searches of clothing, bags and all other items on entry and exit and reserve the right to confiscate items, which may cause danger or disruption to others in the Consumption Venues.

The Consumption Venues reserve the right to refuse admission, please check our FREQUENTLY ASKED QUESTIONS  to confirm the dress code for the specific venue.

Mandala: Upscale-Casual; Palazzo: Upscale-Casual; The City: Casual. Informal is allowed only on Foam Party; Dady’O: Strictly Upscale-Casual; MB (Night Party): Dress to Impress. Fancy Swimwear is allowed on Pool Party; La Vaquita: Informal. Anything goes; La Santa: Strictly Upscale-Casual (dress to impress); Sky: Upscale-Casual; Abolengo: Upscale-Casual.

By entering any of the Consumption Venues, you –the client- consent to being photographed or filmed and you consent to resulting materials being used for commercial distribution, publication and MANDALATICKETS.COM / Consumption Venue communications, without payment or copyright.

MANDALATICKETS.COM inform you that unauthorized professional photo or video cameras are not permitted at any time in the Consumption Venues, no exception.

Food and drink purchased elsewhere may not be introduced or consumed inside the Consumption Venues.

MANDALATICKETS.COM neither the Consumption Venues are responsible for the belongings that the 'Clients/Guests' bring with them to the consumption venues and are exempt from indemnifying the 'Clients/Guests' in case of loss of their personal belongings. To help the Consumption Venue to give a better service to the 'Clients/Guests', please report any lost property as soon as possible and we will do our best to reunite you with your items.

 

 II.                 E-Ticket Terms & Conditions

The confirmation sent by email that is entered at the time of making an online purchase, is called an Electronic Ticket or E-ticket.

 

A)     Validation of the electronic ticket

In order to validate an E-Ticket at any nightclub or Consumption Venue offered through MANDALATICKETS.COM it is mandatory to present:

1. E-ticket printed or displayed on your smartphone (it includes a confirmation number and date of the event).

2. Cardholder ID physically. Copies or photos will not be accepted.

3. Credit card used to book physically. Copies or photos will not be accepted.

IMPORTANT:

Reservations over $500 USD, a charge of $10 MXN will be required directly at the Consumption Venue directly to the credit card used to book for security reasons. If the credit card holder refuses to this charge, the reservation will not be validated.

In order to prevent and avoid fraud to our clients, MANDALATICKETS.COM and each Consumption Venue reserve the right to make a photocopy, take a photo or to imprint any of the documents mentioned above.

When the documents mentioned above are not presented and one or more of the requirements are not accomplished, the reservation will not be validated and will be considered like a no-show.

No-shows do not apply for refunds.

Once the payment is processed and the purchase receipt has been signed on the day of the event, no credit / debit card details will be stored. For more information, visit our PRIVACY NOTICE.

 

B)     Limiting use of the E-ticket by the client

 The credit card holder / client represents and warrants that the ticket is purchased for personal use only, and that the ticket may not be resold or offered for resale by anyone. Resale or attempted resale of a ticket is grounds for cancellation of that ticket and the holder may be refused entry to, or ejected from the Consumption Venue, without refund or other compensation from MANDALATICKETS.COM or the Consumption Venue.

Unauthorized changes or modifications to the e-ticket are considered fraud and any person presenting a modified ticket will be consigned to the competent authorities.

MANDALATICKETS.COM will not be responsible for any ticket that is lost, stolen, duplicated or destroyed. You are solely responsible for the safe-keeping of your printed ticket(s). And we reserve the right to initiate the corresponding legal actions in case of misuse of the ticket.

Average time to validate a reservation is 5 minutes, but the entrance to the property can take between 10-15 additional minutes. For special events, the waiting time could be longer.

The client must present himself at the reserved Consumption Venue (nightclub / property) as soon as possible, considering 10:30 pm as the starting time of the service -except for special events-, since in case that the venue exceeds its maximum capacity, access will be denied without any right to reimbursement or compensation.

 

C)     Modifications to the electronic ticket and / or change of dates

The purchases made through MANDALATICKETS.COM may be modified, as long as the change is request via email to bookings@mandalaticket.com with at least 48 hours anticipation to the date of the reserved event. Changes in date may be subject to changes in rate, which must be settled by the client, either by payment online or directly at the door of the reserved Consumption Venue.

 

D)     Change of beneficiary / holder of the E-ticket

As stated above, the holder of the credit card used to book is the only one who can validate the electronic ticket at the Consumption Venue.

If the purchaser wants to transfer the ticket to a third-party, it is necessary to send a request of name change by email to bookings@mandalaticket.com at least 48 hours prior the booking date. Additionally, it is mandatory to fill in an authorization form and send it by e-mail with the Purchaser’s ID and the beneficiary ID plus the information that MANDALATICKETS.COM consider necessary. When the authorization form is rejected, the credit card holder/ client must validate himself the reservation directly at door with the documents mentioned in the clause A in order to validate the reservation, otherwise it will be considered as no-show.

 

E)     Cancellation by the client

The cancellation of a ticket or service booked through MANDALATICKETS.COM must be requested via email to bookings@mandalaticket.com, at least 48 hours in advance of the date of the reserved event / service.

Cancellation charges are as follows:

·         Cancellations requested 48 hours in advance will have a total refund less the bank commission (2.56% of the total paid online).

·         Cancellations requested less than 48 hours before the date of the event, will have a 50% penalty on the total paid online.

·         Cancellations requested after the date of the event, will have a charge or penalty of 100% of the total paid online.

 

F)       No-Show

The tickets are ONLY valid for the specific date purchased, and will need to be claimed by the credit card holder that specific date and directly to the Consumption Venue reserved.

When the credit card holder/client doesn’t appear to claim the contracted services, without prior notice to MANDALATICKETS.COM, their reservation is automatically considered No Show, therefore, there will be no refund by MANDALATICKETS.COM regarding the contracted services.

 

G)     Adjustment for special events

In case of a special event is confirmed for the same date and Consumption Venue reserved after the Client/credit card holder has made his purchase, the difference corresponding to the new price set to enter to the event must be paid directly at the Consumption Venue.

If the client does not want to pay the difference, he can use the ticket on another date in the same Consumption Venue or he could use it on the same date in an alternative Consumption Venue. To know the alternative options, you should contact the Service Center directly at the number 998 883 3333 ext. 115 or to the mail bookings@mandalaticket.com.  

 

H)     Modification in the calendar of events

Due to causes beyond the control of MANDALATICKETS.COM or the Consumer Centers, sometimes the calendar of events must be changed or modified, in these cases the client will be notified of this change by email. If an event should be rescheduled, the ticket sold will be valid for the new date of the event but it is possible that the customer must pay an upgrade.

If an event is rescheduled, ticket holders will be offered tickets to the rescheduled event. In this case and like an exception, if the purchaser cannot / does not want to attend the rescheduled date, the ticket could be changed for another event /date by paying the difference if applicable. In case that the client is not interested in changing the event/date, a refund of the total of the reservation may be requested to the email bookings@mandalaticket.com with at least 24 hours of anticipation of the original date of the reserved event. Any requested received past this date will have a penalty charge of 50% of the total amount paid online.

 

I)       Cancellations by MandalaTickets.com

MANDALATICKETS.COM or the Consumption Venue reserve the right, in its absolute discretion, to cancel any purchase/reservation without prior notice, in these cases the refund of the amount paid by the Client will be made and the reservation will be canceled without prior notice and without any liability for MANDALATICKETS.COM com or the Consumption Venue.

 

J)       Billing

In case of requiring a tax invoice this must be requested by email to bookings@mandalaticket.com, mentioning the tax information to be noted on the invoice, as well as the reservation number. It is important to inform that for fiscal reasons the invoices will be elaborated during the month of purchase of the service, even if the date of use of the tickets is later. In case of deposits or bank transfers, invoices must be requested within the same month the deposit or transfer is made. Once a tax invoice has been made service are non-refundable, nor can the date/event be changed.

  

Bookings Terms & Conditions

 

A)     Online Payment

For the payment of the selected services, the credit cardholder / client will connect with the bank's processor gateway in charge to complete the purchase process. Neither MANDALATICKETS.COM nor the Consumption Venue will have access to the credit cardholder/ client financial information, except when it is a manual reservation and the information is shared by digital media, in this case MANDALATICKETS.COM guarantees the correct use of data. For more information, visit our PRIVACY NOTICE.

Each payment is always made via a secure connection, for more information please refer to the website of the payment processor.

 

B)     Payments Accepted

The method of payment accepted by MANDALATICKETS.COM are debit or credit cards. Our bank platform accepts Visa, MasterCard, Discover and American Express cards. At the time of making the reservation, the total amount of the booking will be charge to the credit card.

As it was previously specified in subsection A) of Title II, the cardholder is the only person authorized to validate the reservation and it is essential to present himself personally with the card used at the time of booking and with his official identification to collect the tickets of the event. Copies and photographs will not be accepted.

If the online payment is made with a virtual card, the cardholder must present physically their identification and photo / copy of the virtual card generated and the account statement where the charge for their purchase is reflected.

In case the client cannot prove to be the cardholder, or if the MANDALATICKETS.COM / Consumption Venue staff considers that the official ID or the credit / debit card has been tampered with, the client will be denied access and no partial or total refund of the amount previously charged will be made since the client has accepted the terms and conditions described here.

 

C)     Currency and exchange rate

The payment through MandalaTickets.com is through a banking provider platform and is done in Mexican pesos, the exchange rate is published in the upper right part of the website.

For purchases from abroad, the charges are made in the currency of the country where the card was issued. MANDALATICKETS.COM does not establish the amount that the 'Customer' bank will charge to their card as the amount depends on the type of change and rate determined by said financial institution.

 

D)     Check-in Time

MANDALATICKETS.COM recommends its clients to appear in the Consumption Venue reserved as soon as possible at the opening time indicated on the site -mainly in special events- since in case the consumption venue exceeds its maximum capacity, even with a previously purchased ticket denied access without the right to reimbursement or compensation.

On the day of booking, clients who have booked ‘Bottle Service’ through MANDALATICKETS.COM will need to be inside the venue before midnight (12:00 AM), after this time the table will become available for re sale and we cannot guarantee your booking.

The exact location of the reserved tables will be specified until the client arrives at the establishment. Tables with specific location will not be guaranteed.

Guests with ‘Bottle Service’ bookings can enjoy use of their table during the entire venue´s opening times. To confirm specific event opening times time please contact our MANDALATICKETS.COM team, this can range from 9:00 pm to 4:00 am depending on the day and time of year.

 

E)     Inclusions and exclusions

The inclusions and exclusions of each reservation vary depending on the reserved service and are specified at the time of booking. Benefits not specified in these Terms and Conditions, it is not the obligation of MANDALATICKETS.COM neither the Consumption Venue to grant them within the reserved service.

 

1.       OPEN BAR

Includes: General Access; valid from 10:30 pm to 3:30 am; includes unlimited domestic drinks from a selected spirits list like Rum, Tequila, Vodka, Draft Beer, Classic Cocktails and Juices. The brands of the drinks included vary according the venue and are published at the door of the venue. Subject to change. **Mandala Cancun Open bar valid from 9:30 pm to 2:30 am.

Does not include: Table reservation; Top shelf brands, neither bottled nor canned items; Tips; Transportation.

 

2.       BOTTLE SERVICE

Includes: Express Access; Limited Free Covers (according to the table zone reserved); Limited credit for consumption; Table in the zone reserved (guaranteed until 12:30 am); Waiter Service (tips not included).

Does not include: Specific table location (we only guarantee the zone until 12:30 am); Tips; Transportation.

 

3.       COVER

Includes: Access only.

Does not include: Table reservation; Unlimited Drinks; Top shelf brands, neither bottled nor canned items; Tips; Transportation.

 

4.       MB DAY TIME - COVER / BED / VILLA

Includes: Access to the Beach Club from 11:00 am to 5:00 pm in the zone reserved; Cover + Lounge Chair or Limited Free Covers for BED/ VILLA reservations; Limited food and beverage credit consumption; Access to showers and toilets; Towel service ($10 USD deposit required that will be refunded at the end of the day when the towel is returned).
Does not include: Cover reservations does not include BED / VILLA; Tips; Locker (not available); Transportation.

 

5.       MADNESS TOUR

Includes: Access to 3 nightclubs in one night; Exclusive zone; Unlimited Domestic Drinks from 9:30 pm to 3:30 am from a selected spirits list like Rum, Tequila, Vodka, Draft Beer, Classic Cocktails and Juices.; Guide/host

Does not include: Top shelf brands, neither bottled nor canned items; Tips; Transportation.

 

6.       BACHELORETTES 

Includes: Express Access; Limited Free Covers (according to the package reserved); Limited quantity of bottles and brands specified in the package reserved; Table reservation (Zone not specified and guaranteed until 12:30 am); Waiter Service (tips not included).

Does not include: Specified Table Location; Tips; Transportation.

 

 

F)       Service Inconformity

If during the event there is any doubt about the reserved service and / or its benefits and inclusions, event or party style, music, drinks quality or any other unconformity / disagreement, the client should ask for the Management of the Consumption Venue at the moment so that any doubt is clarified at the moment of the service is rendered. Any of the employees of the venue will put you in direct contact with the Manager in turn. These unconformities or disagreements cannot be grounds for future claims, returns or charges back.

 

G)     Personal Objects

Please be aware of your belongings inside the Consumption Venues, as MANDALATICKETS.COM or the venue cannot be held responsible for any unattended alcohol or personal items.

Please note that we are not able to look after suitcases, carry-on luggage, cases and other items. We suggest that prior to attending our clubs store your belongings and luggage in an establishment since the Consumption Venues disclaim responsibility for the care of these items.

 

H)     General recommendations

In case of injury or accident, please make yourself known to the staff of the Consumption Venue. Each Consumption Venue offered through MANDALATICKETS.COM has a fully qualified staff on each day to help in any medical matter. For our busier events we do have support from the local Medical Team within the venues in case of any problems.

MANDALATICKETS.COM recommend to the clients to act and drink responsibly inside the Consumption Venues.